Returns/ Cancellations/ Exchange

 

What is your return policy for online purchases?

We offer a 100% money-back guarantee if you are not satisfied with your purchase.
If you would like to return any of the items purchased please contact our care team within 2 days from the date of delivery with the following information
- Order number
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

You may contact us via email at modartaindia@gmail.com or call our customer care at +91-8076890817 from Monday to Saturday, between 10:00 AM to 7:00 PM (IST).We will look into the issue and respond to you within 24 working hours.

Please ensure that the product you return is unused, unworn and the original tags are intact.We are not liable for any returns that we were not notified about first.

When will I receive the return payment ? 

After we receive the returned product, our team conducts quality check &  it can take minimum 15-20 working days for change to reflect in your bank account. 

Can I cancel or change my order ? 

You can change/chancel the  order details only if the product is not dispatched. If the product is dispatched we regret that we cannot make any changes.

What is your exchange policy for online purchases ? 

We offer a complimentary exchange policy and are pleased to exchange your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 2 days from the date of delivery. 

We offer only 1 exchange per order. Post that no refund, return or exchange request will be entertained.  For exchange order, you will have self ship the product back to us and after quality check , our team will dispatch the replacement order. 

One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at modartaindia@gmail.com or by phone at +91-8076890817. 

What if there is colour variation between the product shown on the website and in the actual product I receive ? 

We ensure that we don't manipulate the brightness or image quality of the product to avoid any colour discrepancies. But slight variation can happen because of the handwoven nature of our products. If you are very concerned about the colour variation you can request a product video from our customer care team on modartaindia@gmail.com or whatsapp no. 8076890817. 

Terms & Conditions Applicable on the above policy: 

  • For products that are on sale we accept returns but for returns you will have to self ship the product. After quality check, we shall refund you the amount after deducting the forward courier charges.  Incase you want us to pick the product for return, then courier charges Rs.200-/ are applicable. 
  • For international orders no returns or exchange is possible.
  • For made to order products we don't accept any return or exchange.Please see the product description to see if it is a made to order product. We make only limited pieces in every design so when the inventory gets over, we sometimes open the product for made to order because of popular choice. Our new designs get sold out quickly and to enjoy 100% refund policy buy before the product shifts to the made to order category  
To know more about international shipping please click on the following link : 

https://modarta.in/pages/international-orders