Return / Refund Policy
Our return policy does not cover returns based on color, design, quality or size preferences. It primarily addresses replacements for defective products
Return Policy: Applicable only on defective items
- Kindly report any defects within 2 days of receiving your order and ensure you provide mandatory photos of the defective item. Please note that any claims submitted after 2 days from the date of delivery will not be considered by our team.
- You can reach out to us via email at sales@modarta.in available Monday to Saturday, between 10:00 AM to 7:00 PM (IST).We aim to respond to your concern within 24 working hours.
- When returning a defective product, please ensure it is in unused and unworn condition, with the original tags intact
- Upon receiving the returned product, our team will conduct a quality check. We retain packaging videos for reference to compare with customer claims of defective products. Following this comparison, we will promptly communicate our decision via email regarding the acceptance or denial of the defective item claim. Please note that we do not offer refunds.
- In rare circumstances where we are unable to replace the defective item, we will grant a coupon code equivalent to the order amount. This coupon code will be redeemable at our website within one year from the date of purchase of the product.
Order Changes/Cancellations:
- You can make changes to or cancel your order only if the product has not been dispatched. Once the product is dispatched, we regret that we cannot make any changes.
- For Prepaid Orders : If the product is not dispatched and you would like a refund,there will be a deduction of a 3% payment processing fee. This is because a commission fee is initially deducted by the payment gateway partner, and we need to reimburse them
- For COD orders: It is a humble request that any cancellation is informed to us as soon as possible so that we can avoid packaging waste and return to origin charges.
Colour Variation : We meticulously ensure our product images remain unaltered, yet minor colour divergences might arise due to the handmade essence of our items. Please note, we are unable to entertain return requests based on color preferences or slight deviations from the picture. The handmade nature of our products inherently leads to these variations. We appreciate your understanding in this matter and strive to provide accurate representations while acknowledging the inherent uniqueness in each handmade creation.
Missing Product: We conduct stringent checks on our order packaging to ensure the accuracy of your order and maintain order packing video. We do not entertain claims for missing items after the customer has accepted the courier. If you believe the courier has been tampered with, kindly do not accept it. To raise any claim a opening video of the package is mandatory.
Note: For international orders or custom-made items, we do not accept returns, exchanges, or refunds, unless the item delivered is defective