Return / Refund Policy

 

• We offer returns only if the the product delivered is defective and the defect is reported to us within 2 days from the date of delivery. Submission of the photos of the defective product is mandatory. 
• You may contact us via email at modartaindia@gmail.com or call our customer care at +91-8076890817 from Monday to Sunday, between 10:00 AM to 7:00 PM (IST).We will look into the issue and respond to you within 24 working hours. 
• Please ensure that the product you return is unused, unworn and the original tags are intact and the customer is responsible for couriering the returned product to us within 10 days from the date we accept the return of the product. 
• After we receive the returned product, our team conducts quality check &  it can take minimum 10 working days for change to reflect in your bank account. 
• For refunds made due to cancellation or return of products we will refund you amount after deduction of 3% payment processing fee because once payment is done a commission fee is deducted by the payment gateway partner and we have to reimburse the payment gateway.  
• We don't offer exchange on purchased products. 
• You can change/chancel the order details only if the product is not dispatched. If the product is dispatched we regret that we cannot make any changes.
• It is a humble request to users ,who place COD orders incase you want to cancel the order please send us an email or whatsapp even after the order is dispatched or in transit.  Monetary and non-monetary resources go in sending a order . We'll be obliged if you can heed to our humble request. 

What if there is colour variation between the product shown on the website and in the actual product I receive ? We ensure that we don't manipulate the brightness or image quality of the product to avoid any colour discrepancies. But slight variation can happen because of the handwoven nature of our products. 

What if I receive the courier but the product is missing? Our order packaging goes through stringent checks and we do not entertain any such claim. All our couriers are carefully sealed. If you believe that the courier is hampered with, then kindly don't accept the courier .We don't entertain claims where customer accepts the courier but reports missing items because all our orders are carefully packed with utmost care and sealed properly.

NOTE :For international orders or orders that are custom made we don't accept any returns/exchange/refund.