Returns/ Cancellations/ Exchange
What is your exchange policy for online purchases ?
We offer a complimentary exchange policy and are pleased to exchange your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 2 days from the date of delivery.
We offer only 1 free exchange per order. Post that no refund, return or exchange request will be entertained.
One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at firstname.lastname@example.org or by phone at +91-8076890817.
What is your return policy for online purchases?
You may contact us via email at email@example.com or call our customer care at +91-8076890817 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST).We will look into the issue and respond to you within 24 working hours.
Please ensure that the product you return is unused, unworn and the original tags are intact.We are not liable for any returns that we were not notified about first.
When will I receive the return payment ?
After we receive the returned product, our team conducts quality check & it can take minimum 15-20 working days for change to reflect in your bank account.
Can I cancel or change my order ?
You can change/chancel the order details only if the product is not dispatched. If the product is dispatched we regret that we cannot make any changes.
What if there is colour variation between the product shown on the website and in the actual product I receive ?
We ensure that we don't manipulate the brightness or image quality of the product to avoid any colour discrepancies. But slight variation can happen because of the handwoven nature of our products. If you are very concerned about the colour variation you can request a product video from our customer care team on firstname.lastname@example.org or whatsapp no. 8076890817.
Note : For products that have MRP/ SP of equal to or less than 2000-/ INR , we offer no exchange or returns . For international orders no returns or exchange is possible.