International Orders - Shipping, Payments, Returns, Exchange, Cancellations

SHIPPING : 

Does Modarta deliver internationally?

For international orders we have trusted delivery partners such as DHL. We offer worldwide shipping.While placing your order, the shipping rate calculator will automatically show the shipping fee applied to your selection before completing the order on the site. 

How is shipping rate calculated for my international order?

We have integrated DHL app on our website which automatically calculates the shipping cost according the location and quantity of items. There are no manipulations and everything is automatic. There are no hidden costs and everything is very transparent. 

How long does it take to ship a product internationally?
Once the payment is confirmed, we dispatch products within 24 hours and share tracking details with you. We maintain 100% inventory to ensure timely shipping
 

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. as applicable will have to be borne by the customer according to the laws of the land.

Goods are delivered outside india on DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are residing in. Payment of duties and taxes at the time of delivery is necessary to release your order from customs on arrival.

Can I gift wrap the order?
Yes simply send a mail to us on modartaindia@gmail.com and we shall provide complimentary gift wrap. You can include a personal message with the gift wrap.
 

How do I contact Modarta customer support?

Drop us a mail at modartaindia@gmail.com or directly call/ whatsapp on 8076890817. We shall reply within 12 hrs. 

PAYMENT 

Is Cash on Delivery available on international orders ? 

We don't offer cash on delivery service for orders outside India. 

Do you price your products differently for international customers?
We charge the same price for all our customers located in any part of the world. There is no price change based upon your location. 

How do I know the authenticity and trustworthiness of Modarta ? 
 Modarta is the retail brand of Modarta Private Limited. Our company is registered in India and our GST no. is 

07AALCM7824N1ZS . You can visit our social media pages on instagram and Facebook to see our credibility. We have alignment with reputed delivery partners and payment gateways. We have physical presence in India with a registered office - B-97 Wazirpur ring road, rci building, delhi-110052. 

What are available modes of payments?
 You can pay for your orders through International Credit Card via our Payment Gateway Razorpay or direct bank/wire transfer to our bank account. All on-line payments are secured.
My payment has failed! What shall I do now?
You can mail us directly on modartaindia@gmail.com and we shall help you place the order. 
Is my credit card info secure while ordering?
Modarta doesn't have access to your credit card, debit card or bank details. We  respect your privacy. For payment, we secured payments we have partnered with reputed payment gateway Razorpay. 
We do not store PIN data or 3-digit security codes.  We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.
RETURNS/ CANCELLATIONS/ EXCHANGES 
Can I return, cancel or exchange my order?
If we've not shipped your order yet from warehouse you can make as many alterations possible. But once we have shipped your order for a destination other than India, it is not possible to exchange/cancel/return the parcel. So would request you to double check before you give us a go ahead.
In case you have received the a faulty or defective product please reach out to us on modartaindia@gmail.com and we shall do our best to satisfy you. 

 

My question is still unanswered??

Please mail any questions to modartaindia@gmaill.com or whatsapp/ call on 8076890817 and we shall answer within 12 hrs.