International Orders - Shipping, Payments, Returns, Exchange, Cancellations

SHIPPING : 

Does Modarta deliver internationally?

Yes, we deliver internationally. We have tie-ups with leading logistics provider to handle your order in the best possible way for safe & fast delivery.

What are the shipping charges for international deliveries ? 

We provide free shipping to international locations for all prepaid orders equal & above Rs.15000/-. For orders upto Rs.15000/-, we charge a nominal fee of ₹1500/-towards shipping & handling charges.

Please note: Cash on Delivery option is not available for International orders.

How long does it take to ship a product internationally?

Our standard dispatch timeline is upto 7 days. 

We will share details about your orders from dispatch to delivery via Email provided by you while placing the orders. We use DhL , FedEx, Blue Dart or DTDC for our international orders. The orders are delivered within 5-7 days from the date of dispatch. 

Who would be responsible for paying local taxes in countries outside of India?

We deliver outside india on DDU (Delivery Duty Unpaid) basis. You order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards Import, Customs & Taxes may be levied by the Custom authority which will be borne by you. We have no control over these charges and cannot predict what they may be in actuals.Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. 

How do I contact Modarta customer support?

Drop us a mail at info@modarta.in or directly call/ whatsapp on  +918076890817. 

PAYMENT 

Is Cash on Delivery available on international orders ? 

We don't offer cash on delivery service for orders outside India. 

Do you price your products differently for international customers?
We charge the same price for all our customers located in any part of the world. There is no price change based upon your location. 

How do I know the authenticity and trustworthiness of Modarta ? 
 Modarta is the retail brand of Modarta Private Limited. Our company is registered in India and our GST no. is  07AALCM7824N1ZS . You can visit our social media pages on instagram and Facebook to see our credibility. We have alignment with reputed delivery partners and payment gateways. We have physical presence in India with a registered office - B-97 Wazirpur ring road, Delhi-110052. 
My payment has failed! What shall I do now?
You can mail us directly on info@modarta.in  and we shall help you place the order. 
Is my credit card info secure while ordering?
Modarta doesn't have access to your credit card, debit card or bank details. We  respect your privacy. For payment, we secured payments we have partnered with reputed payment gateways such Razorpay, Paypal. 
We do not store PIN data or 3-digit security codes.  We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.
RETURNS/ CANCELLATIONS/ EXCHANGES 
Can I return, cancel or exchange my order?
If we've not shipped your order yet from warehouse you can make as many alterations possible. But once we have shipped your order for a destination other than India, it is not possible to exchange/cancel/return the parcel. So would request you to double check before you give us a go ahead.
In case you have received the a faulty or defective product please reach out to us on info@modarta.in and we shall do our best to satisfy you.
 

My question is still unanswered??

Please mail any questions to info@modarta.in or whatsapp/ call on 8076890817 and we shall answer within 12 hrs.